Shipping policy

Shipping Policy

To provide you with information about our shipping process, please read our shipping policy below.

1. Shipping Zones

We currently offer deliveries throughout mainland France, as well as countries of the EU and a few countries outside the EU. Please ensure to check if your region is eligible for delivery during the checkout process.

2. Delivery Times

We strive to process and dispatch your order as quickly as possible. Delivery times vary based on your location and the chosen shipping method. Your packages will be shipped within 30 days, or longer if the item is made to order (up to two months for production).

3. Shipping Costs

Shipping costs are calculated based on the delivery destination, weight, and size of your order. You will have the option to review shipping costs before finalizing your order. Occasionally, we may offer free shipping promotions on certain orders or for specific purchase amounts.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery in real-time. Please note that tracking may not be immediately available, but we will make every effort to provide you with tracking information as soon as it becomes available.

5. Incorrect or Missing Information

Ensure to provide accurate delivery information when placing an order. If you notice that delivery information is incorrect or missing, please contact us as soon as possible. We cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by you.

6. Returns and Exchanges

For more information about our returns and exchanges policy, please refer to our dedicated returns and exchanges page.

We are committed to providing you with a reliable and transparent shipping experience. If you have any additional questions regarding our shipping policy, feel free to contact us at contact@isaacsellam.com.